Capabilities
The connector reads the users in your Kustomer organization — your agents,
admins, and machine (automation) accounts. Each user’s permission roles are
carried on their profile, so you get visibility into who holds administrative
access. Machine accounts sync as service accounts so they are easy to tell
apart from people. The connector is read-only.
Gather Kustomer credentials
You need an administrator in Kustomer to create an API key with permission
to read users.
1
Sign in to Kustomer as an administrator.
2
Open Settings > Security > API Keys.
3
Add a new API key and give it a role that can read your organization’s
users (an admin-tier role). Copy the key when it is shown — Kustomer only
displays it once.
Configure the Kustomer connector
- Cloud-hosted
- Self-hosted
Follow these instructions to use a built-in, no-code connector hosted by C1.Done. Your Kustomer connector is now pulling access data into C1.
1
In C1, navigate to Apps > Connectors and click Add connector.
2
Search for Kustomer and click Add.
3
Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.
4
Set the connector’s Name and, optionally, a Description.
5
Click the pencil icon next to Owners to choose who can configure and manage this connector.
6
Click Add. The connector is created and its configuration page opens.
7
Find the Settings area of the page and click Edit.
8
Enter the Kustomer credentials:
- Kustomer API key: the API key you created in Kustomer.
- API base URL (optional): leave this blank to use Kustomer’s standard cloud. Set it only if your organization is on a region- or org-specific Kustomer host.
9
Click Save.
10
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.