Capabilities
The connector syncs your Gladly agents as users, your teams and inboxes, and
each team’s agent membership as grants. It is read-only and does not provision
access.
Gather Gladly credentials
1
In Gladly, a Gladly Administrator designates an agent as an API User and
grants it API permission. API permissions are set on an agent-by-agent
basis.
2
Generate an API token for that API User. The connector reads agents,
teams, and inboxes, so the API User must be able to read those resources.
3
Note the API User’s login email, its API token, and your Gladly API
base URL, which is
https://<your-organization>.gladly.com/api/v1.Configure the Gladly connector
- Cloud-hosted
- Self-hosted
Follow these instructions to use a built-in, no-code connector hosted by C1.Done. Your Gladly connector is now pulling access data into C1.
1
In C1, navigate to Apps > Connectors and click Add connector.
2
Search for Gladly and click Add.
3
Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.
4
Set the connector’s Name and, optionally, a Description.
5
Click the pencil icon next to Owners to choose who can configure and manage this connector.
6
Click Add. The connector is created and its configuration page opens.
7
Find the Settings area of the page and click Edit.
8
Enter the Gladly credentials:
- Gladly API base URL: Your full Gladly API URL including the
/api/v1suffix, for examplehttps://yourcompany.gladly.com/api/v1. - Gladly API user email: The login email of the API User.
- Gladly API token: The API token for that API User.
9
Click Save.
10
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.