Capabilities
The connector syncs your Deskpro agents as users, your agent teams and
permission groups, and each agent’s team and permission-group memberships. It is
read-only and does not provision access.
Gather Deskpro credentials
1
In Deskpro, go to Admin > Apis & Integrations > API Keys.
2
Create a new API key. Grant it permission to read agents, agent teams, and
agent groups.
3
Copy the generated key. Deskpro keys have the form
<id>:<token> (for
example, 1:ABCDEF0123456789). Also note your Deskpro account URL, which is
https://<your-subdomain>.deskpro.com.Configure the Deskpro connector
- Cloud-hosted
- Self-hosted
Follow these instructions to use a built-in, no-code connector hosted by C1.Done. Your Deskpro connector is now pulling access data into C1.
1
In C1, navigate to Apps > Connectors and click Add connector.
2
Search for Deskpro and click Add.
3
Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.
4
Set the connector’s Name and, optionally, a Description.
5
Click the pencil icon next to Owners to choose who can configure and manage this connector.
6
Click Add. The connector is created and its configuration page opens.
7
Find the Settings area of the page and click Edit.
8
Enter the Deskpro credentials:
- Deskpro API base URL: Your full Deskpro API URL including the
/api/v2suffix, for examplehttps://yourcompany.deskpro.com/api/v2. - Deskpro API key: The API key you created, in
<id>:<token>form.
9
Click Save.
10
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.