Capabilities
The connector syncs Kayako users. Each user’s role is recorded as an
informational attribute on the user. Kayako does not expose roles as a
separate, governable resource, so roles are not synced on their own.
Gather Kayako credentials
1
Sign in to your Kayako instance at
https://<subdomain>.kayako.com, where
<subdomain> is the first part of your Kayako web address.2
Decide which agent account the connector will use to read users. The
connector authenticates with that agent’s email address and password.
3
Copy three values: your subdomain (the
<subdomain> part of your
Kayako URL), the agent’s email address, and the agent’s password.Configure the Kayako connector
- Cloud-hosted
- Self-hosted
Follow these instructions to use a built-in, no-code connector hosted by C1.Done. Your Kayako connector is now pulling access data into C1.
1
In C1, navigate to Apps > Connectors and click Add connector.
2
Search for Kayako and click Add.
3
Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.
4
Set the connector’s Name and, optionally, a Description.
5
Click the pencil icon next to Owners to choose who can configure and manage this connector.
6
Click Add. The connector is created and its configuration page opens.
7
Find the Settings area of the page and click Edit.
8
Enter the Kayako credentials:
- Subdomain: your Kayako subdomain, e.g.
acme. - Agent email: the email address of the agent account.
- Password: the password for that agent account.
9
Click Save.
10
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.