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C1 provides identity governance for Intercom. Integrate your Intercom workspace with C1 for unified visibility and governance over who has access to your customer messaging workspace.

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Capabilities

The connector syncs the teammates (admins) who have access to your Intercom workspace and the teams they belong to. Each teammate syncs with their name, email, job title, and whether they hold an inbox seat. Each team syncs with its members, so you can see who belongs to which team at a glance — useful for access reviews and offboarding.

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Gather Intercom credentials

To read the full list of teammates and team memberships, the access token must belong to an app installed on your Intercom workspace with permission to read teammates and teams. Create the app as a workspace admin.
1
Sign in to Intercom as a workspace admin and open the Developer Hub.
2
Create a new app (or open an existing one) for your workspace.
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Under Authentication, copy the app’s Access token. This token carries the app’s permissions for your workspace.
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Note your workspace’s hosting region. Most workspaces are in the US region (the default). If your workspace is in the EU or Australia region, you will set a region-specific API base URL below.

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Configure the Intercom connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Apps > Connectors and click Add connector.
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Search for Intercom and click Add.
3
Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.
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Set the connector’s Name and, optionally, a Description.
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Click the pencil icon next to Owners to choose who can configure and manage this connector.
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Click Add. The connector is created and its configuration page opens.
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Find the Settings area of the page and click Edit.
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Enter the Intercom credentials:
  • Access token: the access token copied from the Intercom app.
  • API base URL (optional): leave blank for the US region. Set https://api.eu.intercom.io for the EU region or https://api.au.intercom.io for the Australia region.
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Click Save.
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The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Intercom connector is now pulling access data into C1.